NEW TEXT MESSAGE SERVICE

When you register you will be asked to consent to this service.

If you have previously opted out of the texting service but would now like to receive text reminders, please give verbal consent next time you speak with a member of the reception team or complete the Text Consent Form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

We may also text you following your appointment for your feedback on a satisfaction survey.  If you wish your comments can be displayed on our website

FLU CLINIC INFORMATION  23/24

We now have our Flu vaccines in stock - Please contact the Practice to book yourselves in 

We are currently doing all over 65 year olds and those in a clinical at risk group.  

Thank you 

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Primary Care Networks

We deliver some services across 2 Practices known as a Primary Care Network. Our Primary Care Network is called Island City Network. The services delivered in this way include:

• COVID Vaccination Clinics
• Pharmacy and Pharmacy technician services
• Physiotherapy
• Social Prescribing

This may mean that you receive calls or information from different numbers (than you are used to) for these services. If you are unsure who is calling you please confirm with us by calling any of the following numbers which will come through to our phone hub at the Derby Road site.

Derby Road Group Practice: 02392009265

Our PCN is made up of:

• Derby Road Group Practice (which consists of Derby Road Surgery and Copnor Road Surgery)
• Island City Practice (which consists of Lake Road, Sunnyside & John Pounds)
• Primary care networks (PCNs) build on the core work of current primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for our communities. They are crucial to the development of integrated care systems (ICSs) and in meeting the ambitions in the NHS Long Term Plan.

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COVID-19 vaccination status

The practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine.

Vaccine status will be available from: 

The NHS App which you can download from app stores 

the NHS website

It may take more than a week for your identity to be checked and verified so you can use these services. If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119.

Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive. When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.

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COVID

ONLY patients who have been telephone triaged by the GP will be allowed to enter the building. This is to ensure the safety of our patients and staff.

YOU WILL NOT BE ABLE ENTER THE BUILDING IF:
You have symptoms of/or are self-isolating

• HIGH TEMPERATURE AND/OR
• NEW CONTINOUS COUGH
• Are SELF ISOLATING for ANY REASON (SYMPTOMS AS ABOVE IN THE LAST 7 DAYS OR HOUSEHOLD CONTACT IN THE LAST 14 DAYS)

INSTEAD PLEASE RETURN HOME

IF YOU HAVE ANY OF THE SYMPTOMS ABOVE:

FOR MILD SYMPTOMS CONTACT THE 111 ONLINE SERVICE BUT IF YOU CANNOT MANAGE YOUR SYMPTOMS AT HOME PLEASE CALL 111 BY PHONE.

FOR ANY OTHER SYMPTOMS OR QUERIES PLEASE CONTACT THE SURGERY ON OUR WEBSITE BY E-CONSULT OR BY PHONE ON 02392 009265.

URGENT - Coronavirus

If you, or any member of your household are suffering from any of the following Corona Virus symptoms:

• a new continuous persistent cough

• a high temperature over 37.8

You, and all members of your household, must stay away from other people for 14 days.  If you live alone - you must self isolate for at least 7 days, and ensure the symptoms have stopped.

Stay at least 2 metres (three steps) away from people.

If you are over 70, suffer from a pre-existing condition, or are pregnant, please stay at home and avoid all social contact.

DO NOT go to a GP, Pharmacy or Hospital

You do not need to contact 111 to tell them you are staying at home.

PLEASE VISIT THE NHS 111 ONLINE SERVICE OR CALL 111 FOR FURTHER ADVICE - DO NOT CONTACT 111 UNLESS YOU ARE UNABLE TO COPE WITH THE SYMPTOMS AT HOME.

***please click on this link for up to date information on self isolation:***

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

***Medical sick certificate relating to COVID-19 (coronavirus) please read the attached document***

https://111.nhs.uk/isolation-note

MENTAL HEALTH

Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.

 Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.

The Mental Health Triage Service can be accessed by phone by dialling 111 and online at www.111.nhs.uk.

 If you are experiencing a life threatening emergency, please call 999.

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COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

• Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 02392009265 or online through our website www.derbyroadgrouppractice.co.uk
• Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
• Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

• If you need to have a face to face appointment, you may be asked to attend the following surgeries: Derby Road Surgery
• Add specifics around access eg stay in your car etc
• Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

• If you are able to, please continue to use our website www.derbyroadgrouppractice.co.uk
• or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
• If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

How can you help?

• Please be patient – our phone lines are very busy;
• Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
• Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult www.derbyroadgrouppractice.co.uk
• If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
• If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02392009265 and we will discuss your needs;
• Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
• Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
• You can e mail the practice at mail.j82149@nhs.net

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support

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Healthier Together Website.......

Please click on the hyperlink below to divert you to a new Website that looks to improve the health of children and young people.

this website has been developed to provide upto date information surround care.  Please take the time to have a look.

https://what0-18.nhs.uk/