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Latest News

STOP! PLEASE READ THIS NOTICE: Due to the Coronavirus Pandemic Derby Road Practice is no longer open FOR ROUTINE APPOINTMENTS.

ONLY patients who have been telephone triaged by the GP will be allowed to enter the building. This is to ensure the safety of our patients and staff.

YOU WILL NOT BE ABLE ENTER THE BUILDING IF:
You have symptoms of/or are self-isolating

  • HIGH TEMPERATURE AND/OR
  • NEW CONTINOUS COUGH
  • Are SELF ISOLATING for ANY REASON (SYMPTOMS AS ABOVE IN THE LAST 7 DAYS OR HOUSEHOLD CONTACT IN THE LAST 14 DAYS)

INSTEAD PLEASE RETURN HOME

IF YOU HAVE ANY OF THE SYMPTOMS ABOVE:

FOR MILD SYMPTOMS CONTACT THE 111 ONLINE SERVICE BUT IF YOU CANNOT MANAGE YOUR SYMPTOMS AT HOME PLEASE CALL 111 BY PHONE.

FOR ANY OTHER SYMPTOMS OR QUERIES PLEASE CONTACT THE SURGERY ON OUR WEBSITE BY E-CONSULT OR BY PHONE ON 02392 009265.

URGENT - Coronavirus

If you, or any member of your household are suffering from any of the following Corona Virus symptoms:

  • a new continuous persistent cough

  • a high temperature over 37.8

You, and all members of your household, must stay away from other people for 14 days.  If you live alone - you must self isolate for at least 7 days, and ensure the symptoms have stopped.

Stay at least 2 metres (three steps) away from people.

If you are over 70, suffer from a pre-existing condition, or are pregnant, please stay at home and avoid all social contact.

DO NOT go to a GP, Pharmacy or Hospital

You do not need to contact 111 to tell them you are staying at home.

PLEASE VISIT THE NHS 111 ONLINE SERVICE OR CALL 111 FOR FURTHER ADVICE - DO NOT CONTACT 111 UNLESS YOU ARE UNABLE TO COPE WITH THE SYMPTOMS AT HOME.

***please click on this link for up to date information on self isolation:***

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

***Medical sick certificate relating to COVID-19 (coronavirus) please read the attached document***

https://111.nhs.uk/isolation-note

MENTAL HEALTH

Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.

 Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.

The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.

This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.

The Mental Health Triage Service can be accessed by phone by dialling 111 and online at www.111.nhs.uk.

 If you are experiencing a life threatening emergency, please call 999.

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COVID-19: Our surgery plans and how this will affect you

If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 02392009265 or online through our website www.derbyroadgrouppractice.co.uk
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend the following surgeries: Derby Road Surgery
  • Add specifics around access eg stay in your car etc
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

  • If you are able to, please continue to use our website www.derbyroadgrouppractice.co.uk
  • or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult www.derbyroadgrouppractice.co.uk
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02392009265 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at mail.j82149@nhs.net

 

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support

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Message from Dr Andrew Richardson

Dear Patients,

After 25yrs at the Practice I am writing to inform you that I will be retiring as a partner at Derby Road Group Practice as from 1st of April 2020.

I have greatly enjoyed my time as GP at Derby Road and am grateful to have worked with such inspiring patients and colleagues.

I leave you in the capable hands of a brilliant team that will continue and develop the work of the Practice.

Once again I would like to say a big thank you for making my time at Derby Road Group Practice so enjoyable.

Dr A Richardson

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Healthier Together Website.......

Please click on the hyperlink below to divert you to a new Website that looks to improve the health of children and young people.

this website has been developed to provide upto date information surround care.  Please take the time to have a look.

https://what0-18.nhs.uk/


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