Compliments, Comments and Complaints
We would value and like to recieve all comments and compliments that you would like to feedback to the practice.
We strive to provide the best service and care to all patients that attend our surgeries.
We do however understand that sometimes things can go wrong and that can leave the patient feeling they have reason to raise a complaint. Should you need to complain please ask a receptionist for a complaints form, and once completed this will be forwarded to the Practice Manager who will investigate appropriately.
NHS England Complaints Programme
This service is if you feel you do not wish to contact the Practice with a complaint.
The Health Service has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
You have the right to approach NHS Complaints.
Tel: 0300 311 2233
Or Write to: NHS Commissioning Board, PO Box 16738, Redditch B97 9PT.
If you remain unhappy after everything has been done to try to resolve your concern or complaint please contact the Ombudsman with the details below:
Email: mailto:phso.enquiries@ombudsman.org.uk
Tel: 0345 015 4033 or write to The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP